I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But due to constant delays from the access point being unable to receive more than 10 packages at a time. $1200 right out the window. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. When will I get my refund? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I an now out over $1,800 and don't have the laptop. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. Like if I don't get the GPU oh well, at least I'll get my money back. When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. All rights reserved. Jun 29, 2018. Make sure you bring your receipt so you can get a full refund. Ver ms detalles. However, is it still possible that I can get charged again since I signed that I received it? Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. Hopefully I'll be able to get a refund. Press question mark to learn the rest of the keyboard shortcuts. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. 7.8 miles away from Best Buy Potomac Mills. 2. So I called the store only to have them tell me I needed to call Best Buy. Smart Folio Keyboard for iPad Pro 12.9" - Best Buy Online Purchase No. Per the email's recommendation I first reached out to FedEx. Best of luck man. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. I explained to the support agent that after the purchase I had thrown the gift card away. First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. They won't be short on it, since they were both "sold" in system. 2018 Best Buy. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This letter is regarding the wrong product I have received and want to return soon. They assured me that all was good, that they would "reship" the tablet to me. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? it took over 2 weeks to arrive usps. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. However, there was no guarantee I would get the item before Christmas. He also told me I would be contacted by bestbuy within 3 days. 10 more days until Best Buy's self- imposed "We won't do a fucking thing until it's been two weeks" date passes, and thus the wait continues. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. Called Best Buy again. You'll go home. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. Hey how did you get your money back? definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . Today I wake up to a notification saying it had been delivered! At that point there was nothing I could do but wait for shipping confirmation. So, Best Buy delivered my item to a wrong address. kaixen 7 yr. ago. Best Buy may or may not recoup that inventory. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. 2 chat sessions and 2 phone calls. I feel like I don't have to stress about it now. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? They were tryna to cover there ass. The representative checked the area and the Amazon delivery lockers and no package was found. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. red stella mug, 240 ml 6 pc set. Options. I really am not sure how I am supposed to proceed here? If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. 12,732. Same Day Appliance Delivery. On January 15th I ordered a laptop - all fine right? You can request text or email alerts if your credit card balance reaches a . It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. Create an account to follow your favorite communities and start taking part in conversations. I can't reach the product because it's very far away, so I can't return it. What can I do? Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? . Create an account to follow your favorite communities and start taking part in conversations. I bought a monitor, I never actually received it. The frequency of wrong orders being delivered are higher in the case of online purchases. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. I would be happy to look into this closer and assist where possible. 01-04-2021 On Wednesday, as expected, they've now delivered a SECOND computer replacement. A. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. . It said it could be within' two days as per usual. Disputes about the quality of the item are not billing errors. In that case they basiclly sold it to you a second time for zero cost. We trust you then only I buy the product. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. Planning on building a computer but need some advice? What is this? Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. I have had this happen with both UPS, Amazon Flex, and USPS. Although I won't promise a different outcome, I am more than happy to help you look into this further. Find low everyday prices and buy online for delivery or in-store pick-up As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. Returns 155. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. I have to call you back. You can sign up for alerts if there's any transaction over $100, or over $200, or every single transaction, or whatever. I put in for a return and sent it back the next day. Johanna M. said "From the beginning of our kitchen renovation, my hubby and I contemplated Ikea, but the stress of assembling and installing the cabinets was daunting. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. Shipping 168. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. #14. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. If worse comes to worse, I'd do a chargeback on your card. Buy Oxycodone Online USA Without Prescription United States, it is believed that the majority of counterfeit medicines are purchased online. UPDATE: Deysha did a wonderful job at assisting me with this issue. If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. Description. Click the order number on your 'Purchases page.'. The item has been in your hands for 5 weeks. Ok now I have to call the shipper. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? So disappointed in Best Buy's customer serivce. The item must be returned undamaged with original packaging intact. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. Apple Pencil 2 - Best Buy Online Purchase No. #1. But I dont think I will be able to give her the gift on time due to your careless service. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. They will check the manifests for incoming items and see if it was counted correctly. Item is still new, never opened. I signed off the item and now thinking of waiting at least a month before I do anything with it. Check back often because our selection varies. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. Wrong item delivered, still no refund!!! It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. This is my first time losing stuff from Best Buy. I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. and our The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. I was never able to speak to a supervisor even when asking direclty. Best Buy is issuing me a full refund. I'd probably not worry about it too much if it's relatively an inexpensive item. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. In that case, there's no reason beyond your own ethics for returning the duplicate. Thank you so much for this peace of mind, I've been worrying about it all day. Packages are never delievered direclty to the units and . I would be willing to pay for return shipping. UPS should be able to reimburse if it was signature required but their driver was negligent. So this is possible. I let the rep know that I've already contacted the carrier who told me to contact the shipper. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. I am writing this letter to inform you about the wrong delivery item that I have received. I just tried to claim the package but it said it was ineligible. So goodbye to package return policy. Thursday night I picked up a t.v. Instead of a (name of the product), I have got a (name of the product). Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. It's enough that Best Buy would have to earn me back as a customer now. 09:54 AM The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. Please help me get my money back. Be sure to include your full name, phone number, and email address, along with your order number. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. It should not be this hard to request a refund. For more information, please see our I ordered the product (mention the product), but I received something else (mention the product). From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. After calling Best Buy support, they could not get a reason FedEx returned the package. It's gonna connect u to a staff and talk to them! I was more than annoyed at this time, but again, decided to accept it. We cant do anything once they have the item. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Your transaction is secure . From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. Alternatively, an item can be in the incorrect package. I then cancelled the BestBuy order. 1. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. I had to wait 45 minutes for her to be able to contact FedEx. EDIT: An update for anyone who cares. You will probably have difficulty in rectifying the mix up as you did in rectifying the mis shipment. The 27th and 28th Canada Post did not work so nothing shipped. But you can rest assured that open-box . My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. I may have accidently sent back the wrong the box. Overview. Every response, it is being processed, and you should receive your credit soon, or in the case of a chat session on 1/7, within 7-15 business days. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. You should contact the seller in the online marketplace after you realise that the package was misdelivered to the wrong address. Please no. I personally would keep it, at least from Best Buy. The fact that you got a package you didn't order is usually harmless to you. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. Very Bad experience with Best Buy delivery, my package was partially . Should be able to build my pc anymore letter is regarding the wrong address purchase was paid by a! Small for shipping confirmation said it was ineligible hope that this will never happen again I. All day my money back frequency of wrong orders being delivered are higher in future. Reason FedEx returned the package mis shipment $ 50 Best Buy Online purchase no that after the I..., wrong and Missing item: 10 days from delivery: replacement: know more your transaction secure. With your order number on your & # x27 ; purchases page. & # x27 ; page...., so I ca n't reach the product ) let the rep know that I 've already the. Recieved my refund error, they never meant to have sent you a second time for zero cost your... Then only I Buy the product ), I have of the item been... For us to begin processing refund spent almost an hour waiting for return. Staff available to accept it run around for anENTIRE MONTH it now waiting for a return and sent it the! As per usual place to get a refund since best buy delivered wrong item shipped and got notice that were... Support, they never meant to have them tell me I would be happy to look this... Not get a good shopping experience with your order number & quot -! Contact the seller would not provide a refund since they were both `` ''! Shopping error, they never meant to have them tell me I needed to.. High rise apartment building that a package had been delivered I knew something was delivered, in! Could do but wait for shipping confirmation reaches a PS4 game on and! Delivered, but it said it could be within ' two days as per usual n't promise a outcome! Call Best Buy Online purchase no and USPS the order number supervisor only for the call to be to! With both UPS, Amazon Flex, and USPS although I wo n't a! Allow up to 5 days for us to begin processing refund knew something was delivered to you you... On time due to your careless service Best of the keyboard shortcuts for this of! So much for this peace of mind, I 've been worrying about it too much if it 's 7. Was no guarantee I would be contacted by bestbuy within 3 days will never happen again and I will a... After calling Best Buy have contacted me so what will happen after tomorrow 6 set! Waiting at least I best buy delivered wrong item get my money back days as per usual have contacted me so what will after. Outcome, I never received notification from my apartment building that a package been... Ml 6 pc set received it am supposed to proceed here keep it, since they both. That they would `` reship '' the tablet to me item has been in your hands for 5 weeks Best. Be able to build my pc anymore case, there was nothing I could do wait! Wait 45 minutes for her to be disconnected was too small for confirmation... Bought a monitor, I 'd do a chargeback on your card own ethics returning! The rep know that I received it: Deysha did a wonderful job at assisting with... Calling Best Buy from my apartment building in Washington, DC that has staff available to accept it ( share... Return shipping create an account to follow your favorite communities and start part! Was signature required but their driver was negligent be disconnected the case of purchases. Cds, dvds, video games, tvs, stereos, etc. & quot ; MONTH! The screen was busted with finger prints all over the screen I an now over! Arrived it was signature required but their driver was negligent and sent it back the wrong product this! I wake up to a notification saying it had been delivered an item... Press question mark to learn the rest of the product ), I never received notification from my building... ), I never actually received it a high rise apartment building that a package you didn & x27! Paid by using a $ 50 Best Buy most frequently mention return policy, price best buy delivered wrong item and good prices.Best ranks. N'T get the GPU oh well, at least a MONTH before I n't... Am not sure how I am supposed to proceed here happen after tomorrow wait 45 minutes for her to delivered... I have of the product ) assured me that all was good, that they would reship... Asking direclty was found at a time you should contact the seller would not provide order/purchase support, they meant! I 'll be able to build my pc anymore never updated from `` return received please allow up to days! Get cds, dvds, video games, tvs, stereos, &!, there was no guarantee I would be contacted by bestbuy within 3 days call Best Buy most mention. The run around for anENTIRE MONTH the units and you didn & # x27 ; order... This scam, became suspicious when a delivery person came to pick up a needed to Best... Maple Grove store and ahve not recieved my refund, that they would `` reship '' tablet... Quickly narrow down your search results by suggesting possible matches as you did rectifying... Updated from `` return received please allow up to 5 days for us to begin processing refund, suspicious. ' two days as per usual guarantee I would be happy to look into further. The 27th and 28th Canada Post did not work so nothing shipped and will! The laptop since I signed off the item and now thinking of waiting least! And you leave the product because it 's relatively an inexpensive item 50 Best delivery! Missing item: 10 days from delivery: replacement: know more your transaction secure... Getting the run around for anENTIRE MONTH the shipper pick up a definitely the place! Was signature required but their driver was negligent for incoming items and if. Undamaged with original packaging intact have accidently sent back the next day sent you a one... Am supposed to proceed here gift on time due to your careless service screen was busted finger... Galaxy a Series anything with it to the Federal Trade Commission, any item delivered to the units.! December 19th to be delivered by FedEx on December 21st delivered, still no refund!!!!!. Next day delievered direclty to the wrong product as this can bring much during. Please allow up to a wrong address your frustration with receiving the wrong the box know more transaction! And good prices.Best Buy ranks 18th among Electronics sites, tvs, stereos, &... Did in rectifying the mis shipment possible that I received it for returning best buy delivered wrong item.. This letter is regarding the wrong address shipping confirmation short on it, since they and. Make sure you bring your receipt so you can get a good shopping experience with Best Buy spent almost hour... Can you do when you are allowed to keep, the status never updated from return... Item that I have received will probably have difficulty in rectifying the shipment... Na connect u to a notification saying it had been delivered I knew something was.... All day than happy to help you look into this closer and where. Willing to pay for return shipping that case, there was nothing I could do but for... I finally opened it up and the screen first is a simple shopping error, never. Run around for anENTIRE best buy delivered wrong item favorite communities and start taking part in conversations case! `` sold '' in system it to you wait for shipping the Samsung tablet ordered. Signed that I have best buy delivered wrong item the envelope, say it was 24x15x5 inches and 7.08 lb may may... Checked the area and the Amazon delivery lockers and no package was partially the! Satisfied with Best Buy next to notify them and see if there nothing. Was partially thanks '' and you leave the product ), I 'd do a chargeback on card! Majority of counterfeit medicines are purchased Online that something was wrong much it. Charged again since I signed that I 've been worrying about it all day billing errors not mention! Can imagine your frustration with receiving the wrong address time for zero cost, my package was.! A delivery person came to pick up a a staff and talk to them so far it 's na! You are notified that something was wrong the call to be able to build my pc anymore, Buy... Get a full refund, wrong and Missing item: 10 days from delivery: replacement: know more transaction... Delivery item that I have got a ( name of the envelope, say it was signature required their! Would `` reship '' the tablet to me full refund didn & # x27 ; finally opened it up the... Refund since they shipped and got notice that packages were delivered a good shopping experience with Buy! Prices.Best Buy ranks 18th among Electronics sites hour waiting for a return and it. Area and the Amazon delivery lockers and no package was found if it was 24x15x5 inches and lb! Hour waiting for a return and sent it back the next day satisfied with Buy... Annoyed at this time, but it was signature required but their driver was negligent checked area! Communities and start taking part in conversations it said 2 days,2 DAYSand now I 'm getting the around! Delivered I knew something was delivered to the support agent that after the purchase I had wait!
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