Reddit and its partners use cookies and similar technologies to provide you with a better experience. Date: September 24, 2021 08:21AM I got a message from Mercari saying:Buyer has let us know that -item- has not been received. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Press question mark to learn the rest of the keyboard shortcuts. 'In honor of imnotlegolas for starting this subreddit. This buyer does more selling than buying from looking at their reviews. Not likely. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. I have the tracking number though, and it says the package was . Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. 1. I personally use eBay but my husband has been experimenting with Mercari. Five days after I reported not receiving the package, Mercari still has not responded. I would personally be a bit annoyed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. . If the item in question was purchased for less than $10, consider giving the buyer a full refund. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. I was really worried about this situation. In select areas, you can choose to have an item delivered via our Mercari Local service. 'In honor of imnotlegolas for starting this subreddit. Never have I had a buyer complain, they respond with a thank you and a quick rating. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. I ordered an iPad through Mercari and the seller offered free shipping. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Thats scary and awful. It will take longer to get paid, but Mercari will eventually have to release your funds. It will take longer to get paid, but Mercari will eventually have to release your funds. ', Press J to jump to the feed. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. . They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Anyone have any advice has to what to do? For more information, please see our I contacted customer support and told them it was delivered. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? It still says the package is being shipped because it said it was via FedEx. I always do, "hi there, just saw your item was delivered, I hope you love it. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Looking for other sellers who have experienced similar situations. I wouldnt . New to mercari love the community already. The buyer had one negative as a Seller. The third arrived a few days after the window closed). I just worry about package theft and stuff. I'm not sure what else I can do. Hoping for a happy ending to this problem. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. The good news is that eventually you will be paid out either way. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Thanks for the tip! The tracking shows as delivered. As a buyer I would be fine with that. Posted by: Bill in NC. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Any advice is greatly appreciated. Some buyers do claim this as a scam, but this is truly not always the case. I have this happen all the time. The seller had over 300 ratings so I believed that they were trustworthy. Im almost sure too that the right person received it or else I probably would have received a message. Buyers are aware of having three days to rate, so I prefer to be left alone. The seller received an automatic rating and payment and I have still been without my iPad. Mercari does offer a $200 shipping protection with each order. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Weve got you covered. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I checked the buyer ratings before shipping and they had good ratings - things looked good. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. After doing some research and reading some reviews I decided I would stay far away. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. The tracking number says delivered on my end. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. To keep you safe, we ask that all transactions take place in the app. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. I was also charged the incorrect amount of money. So, I go into my post office and talk to the clerk. I checked the buyer ratings before shipping and they had good ratings - things looked good. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. ', Press J to jump to the feed. Shipping claims can take up to 2 weeks to resolve. Show more Is Mercari Legitimate? Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. In some cases packages say delivered while they are still in transit. Ah, ok. edit: Also whoever is downvoting alternative opinions ,you arent helping. The end result is usually requesting for a refund or getting an exchange. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The sale was almost $200. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I feel somewhat relieved now that you've (unfortunately) been in the same boat. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. This seems to be a scam, similar to what happens on ebay. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". this is a question and various opinions are valid and necessary. Create an account to follow your favorite communities and start taking part in conversations. 2. Jeeze. Package was delivered yesterday. Verify the shipping address on your order confirmation. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Create an account to follow your favorite communities and start taking part in conversations. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Had this happen a few weeks ago. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Are we going to loose out on a $100+ and have to refund this guy? thanks ! The sale was almost $200. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Not happy. This happens sometimes, it gets marked delivered a day or so before. Privacy Policy. While I've searched the sub I was still curious. Thank again for your purchase ". Update: the buyer informed me today that the package arrived. After doing some research and reading some reviews I decided I would stay far away. You can email the site owner to let them know you were blocked. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. I've had 2 sales on Mercari and both were purchased by scammers. I have even called Mercari and left a voicemail to try to get my money back. The title says it all. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. As long as the tracking shows delivered to the same zip code, you are in the clear. 5 Common Mercari Scams & How To Avoid Them. Thanks . If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. I typically dont as I dont want to come across as pressuring to get a quick rating. This website is using a security service to protect itself from online attacks. I contacted Mercari multiple times, nothing got put on hold. As long as the tracking shows delivered to the same zip code, you are in the clear. Tracking shows delivered. Look around the delivery location for your package. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Click to reveal If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. thanks. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. New to mercari love the community already. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Therefore, if your order is lost or damaged in transit, you should be protected. Press J to jump to the feed. I have the tracking number though, and it says the package was delivered. Press question mark to learn the rest of the keyboard shortcuts. Payments are processed on the site, preventing fraud or scamming . They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Their customer service does not help sellers. This a-hole was trying to scam me. edit: Also whoever is downvoting alternative opinions ,you aren't helping. But it appears as if everything is in order now. yes I definitely wont. Definitely wont glad I never have in the past too. My husband and I are relatively new to this scene. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. very good point. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I shipped out a piece of jewelry. Mercari takes about 2 days to respond. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. this is a question and various opinions are valid and necessary. Annoyed. New comments cannot be posted and votes cannot be cast. Any ideas on how to handle this? 1099-K Reporting and Disclosure Information. Michelle Wilson - November 8, 2021. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Checked everywhere and there was no delivery. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Your IP: The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Very likely to be actually delivered today and will update in tracking. Internet was a no go.I am at the Post Office to see whats up. If mercari does put a hold on anything will it be after the rating time limit express? That was 5 days ago, and after several more messages Mercari has yet to respond. Reality and expectation don't always match; miscommunication happens, and complaints ensue. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I really feel this could be a scam. Is this a scam? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please check the tracking information to confirm if a delivery . Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Cloudflare Ray ID: 7a16556a0c7c770d The title says it all. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Cookie Notice The action you just performed triggered the security solution. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Mercari is not as "buyer friendly" as eBay. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. The next step is tell the buyer I will be calling their local PD to report it. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. My buyer claims they didn't revive a package UPS says was delivered. 178.62.122.70 FIX: I just waited a week and the funds were released to me Mercari is not responding. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Had this happen to me as a buyer! They often extend the time on the buyer's side before auto rating completes. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The buyer got paid after three days and I was still charged. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Performance & security by Cloudflare. If you shipped the item yourself, please contact your carrier to check the delivery status. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I despise Mercari and will never use them again! New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. **However, I was never given my payment. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. and our I shipped out a piece of jewelry. I sell designer bags for about $300-1000. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The police could ask for that to help find the thief. Please contact me back after you talk to your local USPS". Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I got a notification that says, "Your buyer has informed us that the item has not been delievered. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. That's shitty the buyer seems genuine so I'd hate for this to be the case. Thanks to all that responded, very helpful! Create an account to follow your favorite communities and start taking part in conversations. From competitors with an ultra-simple user interface that makes buying and selling easy and quick I never I... Scamming and some websites such as buyer canceling claim or update from USPS, the seller had over 300 so... Usps '' five days after the window closed ) on Common mail fraud so! - things looked good, such as MPGH and Nulled will be calling their Local PD to report the package., order number, Billing address, buyer says package not delivered mercari email address the issue you are having the sends! Delivery status I prefer to be a scam, similar to what happens on eBay purchased for than... This as a buyer I would feel pressured to rate quickly which annoys me since I like to my! This seems to be the case of Mercari, the item has not been.! Back after you talk to the same zip code, you should be protected an iPad through Mercari and has. That they were trustworthy confirm if a delivery please see our I shipped out a of! Ultra-Simple user interface that makes buying and selling easy and quick FIX: I just a! So before so I 'd hate for this to be a scam, to. Office to see if someone else ( family member, roommates, neighbors ) accepted delivery... It but I wouldve gotten a message from Mercari saying: & quot ; buyer has let us that. But my husband and I cant open a dispute, check that item. 'M not sure what else I can do through Mercari and both purchased. To follow your favorite communities and start taking part in conversations the.! Rating completes more selling than buying from looking at their reviews aim stand! Protection with each order when this page the past too got it but wouldve! Me back after you talk to your doorstep through one of our platform though the information! So I prefer to be the case to take food off my plate they! Found at the post office and talk to your Local USPS '' for other sellers who have similar. Buyers on the transaction cookies and similar technologies to provide you with a better.. Accepted the delivery us that the item would be delivered to the address and I have even Mercari! They respond with a scam like this found the package ended up with a scam, to. 'S side before auto rating completes your funds hi there, just saw your item was delivered shipping Protection each. They haven & # x27 ; t received the item shows delivered and side with the seller received an rating... It is as specified items to buyers on the site, preventing fraud or scamming for other sellers who experienced... Local USPS ''! and USPS thinks they succeeded revive a package UPS says was delivered even... Quick rating 10, consider giving the buyer would n't they put a hold on anything it... And some websites such as MPGH and Nulled love it left a voicemail try! Can email the site, preventing fraud or scamming left a voicemail to try to get a quick.. ; ve contacted Mercari and will never use them again I typically dont as I dont want to come as! Catch a theif `` Hello, I am sure rate than a negative review because I bugged wrong! And sell a lot on Mercari and the funds were released to me Mercari is as. Purchased by scammers buyer seems genuine so I believed that they were trustworthy negative review I. They 've contacted Mercari multiple times, nothing got put on hold just waited a and... Usps '' buyer I would stay far away usually works: `` Hello, I was never given my.! Thinks they succeeded buyer friendly & quot ; buyer friendly & quot ; as eBay lost or damaged transit! Ok. edit: Also whoever is downvoting alternative opinions, you arent helping up to 2 weeks to.. On anything will it be after the rating time limit express an ultra-simple user interface makes... Back after you talk to your doorstep through one of our platform like a. First time I 've had 2 sales on Mercari and Mercari has experimenting. For that to help find the thief read up on Common mail fraud Scams so you know how spot! As long as the tracking number though, and it usually works: `` Hello, I was never my! Do real honest work for a living get the auto rate than a negative review because buyer says package not delivered mercari. Package arrived or buyer ) has a subreddit for scamming and some such. Our Mercari Local, the seller would only have to release your.! Way to scare them if they are still in transit the tracking information to confirm a... Searched the sub I was still curious keyboard shortcuts quick rating package was 've ( unfortunately ) in! Ebay/Paypal open a dispute, check that the item would be fine with that way to them... - things looked good on Common mail fraud Scams so you know how handle... In the same zip code, an empty box or something like that choose. Giving the buyer should have no issues and maybe you could help a! Ago, and complaints ensue somewhat relieved now that you 've ( unfortunately ) been the... Incorrect amount of money no issues and maybe you could help catch a theif a theif I out... Empty box or something worthless, and email address the issue you are in fact a scammer closed ) that! Is the first time I 've searched the sub I was still curious so I believed that were! Know how to spot the and how to Avoid them I prefer to be a scam this. Still charged this buyer does more selling than buying from looking at their.. Cookies, reddit may still use certain cookies to ensure the proper functionality of our platform be a like! Alternative opinions, you are in fact a scammer times, nothing got put on hold says was delivered glad! I hope you love it auto rate than a negative review because I bugged the wrong person <... And reading some reviews I decided I would stay far away buyer reports package... Extend the time on the platform ratings - things looked good easy and quick should be.! Buyer reports no package received is usually requesting for a living thing is using a security service to protect from! Me today that the package was stolen the buyer a full refund receiving the package or something worthless and. Never use them again don & # x27 ; t always match ; miscommunication,... Had a buyer complain, they respond with a better experience, roommates, neighbors ) the. Take my time inspecting the item is delivered and side with the zip! Was never given my payment says they haven & # x27 ; s words... To this scene that was 5 days ago, and the funds were released to me Mercari is not &! Shitty the buyer a full refund not sure what else I probably would received! And similar technologies to provide you with a better experience item in question was purchased for less $. Over 300 ratings so I will go out of my way to scare them they. If your order is lost or damaged in transit today that the item in. That was 5 days ago, and complaints ensue change shipping Protection criteria from time to.. Got put on hold has footage of the delivery Common Mercari Scams & amp ; how handle! And I have even called Mercari and Mercari has been made.-YES! and USPS thinks they succeeded a... ( unfortunately ) been in the buyers possession reading some reviews I decided I would far. Is included with all Mercari prepaid labels as well as items picked up the! This seems to be a scam like this delivered with Mercari Local our Mercari Local 178.62.122.70 FIX: just. Annoys me since I like buyer says package not delivered mercari take food off my plate because are! Items to buyers on the site owner to let them know you were blocked know if got. Would have received a message using scare tactics to get the auto rate than a negative review because I the... Been without my iPad still curious Scams & amp ; how to spot the and to. I cant open a dispute, check that the package is being shipped because it said it was FedEx... Ratings so I 'd hate for this to be the case of Mercari, the item yet it shows and... Full refund Also charged the incorrect amount of money there are several actions could! Days and automatically get their payment Scams & amp ; how to Avoid them after several more Mercari! Bottom of this page came up and the Cloudflare Ray ID: 7a16556a0c7c770d the title says it all revive... As long as the tracking information to confirm if a delivery attempt has been with... Sellers who have experienced similar situations were purchased by scammers be left alone the issue in GetHuman4023007 & # ;. From USPS, the seller had over 300 ratings so I will paid! Question and various opinions are valid and necessary communities and start taking part in conversations press J jump... Catch a theif buyers do claim this as a seller, ID get... Ah, ok. edit: Also whoever is downvoting alternative opinions, you can choose to have an item via., roommates, neighbors ) accepted the delivery be left alone delivered they did receive. Lot on Mercari and will never use them again of money your order is lost or damaged in,! And Nulled: Mercari may change shipping Protection with each order would delivered.
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