Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Searching Frequently Asked Questions. Most built-in cameras on laptops are sufficient in terms of picture quality. The Privacy Policy is incorporated herein by reference. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? las Transacciones Recurrentes. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. How does an inmate get a refund in the Securus Debit account once they are released? Please read this Limited Warranty carefully. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Can I get a refund if I make a deposit to a Securus Debit account? We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. A correctional facility will normally limit a Recipient to owning and using only one Tablet. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. Al hacer clic en la casilla de autorizacin que aparece a continuacin, NEW! Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. What can the Securus Debit account funds be used for? Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? 2. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. inmatesales. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. The inmate phone services vendor has changed from GTL to Securus. You acknowledge and agree that there is no such thing as perfect security. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. We take safeguarding your personal information seriously. We refer to these products and services as our Products. Therefore, Securus will only issue credit for Securus Video . We seek out the best to join our team. The Resolute Rules are available at Resolutes website https://resolutesystems.com. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. provide any other information that a correctional facility may require. We are unable to send a text message to landlines or computers capable of receiving text messages. Review of Suspicious Securus Debit Transactions. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . This warranty does not apply to: Securus Technologies Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. Except for those types of cancelations, all service fees are non-refundable and non-creditable. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. The Contact Center is open seven days a week 24 hours per day. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. Can the incarcerated loved one initiate a message? Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. Messages and their content are retained by us in accordance with our standard message retention policies. How do I add another inmate to my account? Please select a password that would not be obvious to someone trying to guess your password. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. These products and services are offered through our websites and other means. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Text messages sent using this service will not include your account details or other personal information. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. The security of your account is important to us. Small Claims Court or Arbitration. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. TextPay for AdvanceConnect sends a text message when your account runs low. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. We will review and reply to your request in a timely mannernormally within 72 hours. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. Features and performance may be different from what is described in a timely mannernormally within 72 hours Inbound calls! 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