Cheeco, Amilyn, Yimin, are just a few that stood out to us. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. None of the deaths occurred in Cancuns beach-side hotel zone. Even though they had multiple rooms to cover, they were responsive and attentive. Stay connected while youre away with a suite of tech-savvy services. Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Lol! Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. from. I will absolutely share your comments with them. My "butler" Lilly was a complete failure. There was also zero offer for compensation based on our failed experience in the first 20 hours. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Stay in your stylish suite and dodge the paparazzi. Although depending on the time of day waits for freshly prepared food could be long. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. Enjoy traditional pub food, themed trivia nights. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Planet Play. Breakfast was excellent. Good hotel, average food, horrible Star Package experience. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). There are also 11 bars, including a swim-up bar on the Adult Scene side, and a coffee shop at the resort. We are glad to know that our resort and crew exceeded your expectations. The kids enjoyed the grotto bar. The others were hit and miss. Be sure they will be even more motivated. Service was good but not great. Legal Statement. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! The staff was on point for the most part. Ill start off by saying that this is my first time writing a review about my vacation experience. We had Star Class which came with a Butler. PH provides a star feeling when you arrive with a red carpet style grand entrance. Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. Amazing resort, enjoy the staff and the shows. From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. $38.00. I managed ALL of my own bookings during that time. Great atmosphere and every employee wore mask. We liked being able to control all of the lights, fans, etc. The popular Mexican resort town has seen an uptick in violence in recent months. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. Blue Diamond Hotels and Resorts Inc. All rights reserved. The beach was beautiful. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Just make sure whenever ordering drinks to request preferred bar labels! Planet Play. 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We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. From the front deck, we had great views of the sunset. I wouldn't go back or recommend. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). We had to wait but probably only 45 minutes. We will see you soon in Planet Hollywood Cancun. Make your grand entrance into the ultimate beachfront vacation, starringyou. Other times guests would help who had learned the tricks. Privacy Policy. They maybe went 2 times each the whole day. The pool bars were ok. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. Such as omelettes, eggs your way, fresh tacos, grilled seafood. It was windy most days especially on the beach. Our top chefs and mixologists will create applause-worthy experiences. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. Unlock Member Rates! Visitors from Spain, Belize and Uruguay have been among those killed. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. Cannoli, tiramisu, and panna cotta. There are lots of activities to do if you choose. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. The lazy River was so fun for our family of 10. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Yes, that is what it meant in 2021. I will share your comments to the staff. The lazy river and flow rider were excellent. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The meal was great. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I wrote about it in this blog. Hopefully things will turn around. Room types may vary. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. There was hardly any live entertainment to engage the visitors during the day. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Red flag says our whole stay. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. Mutual Fund and ETF data provided by Refinitiv Lipper. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Been here 2 days so far. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. The resort itself was very clean and everyone was friendly. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. He was amazing!! We hope that we will receive you again soon. Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. Take a look at our list of awards and recognitions. The beach servers were the friendliest. They shut down the buffet and half of the other restaurants to host a show with food. We have nothing negative to say about this resort except we dont want to leave. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. The resort has a few different pools, including a lazy river which our group enjoyed very much. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. All rights reserved. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. PHabulous regards, Jonathan Iriarte General Manager. We are pleased to know that you enjoyed our facilities and activities. Yonathan is the best! It seemed to get really busy on the weekend. Barren Space Productions. Legal Statement. We tipped and even with tipping the service was just ok. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Service was fast and friendly so no complaints there. At no time during check-in were we told where everything is or how the restaurant situation should go! Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Claim your listing for free to respond to reviews, update your profile and much more. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. Bottom line is save your $$ and just tip well to the other employees. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. The beach servers were the friendliest. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. 5. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. We only had help from staff once. The fresh coffee bar had long waits also. 2 of our 3 rooms were close together. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We had mold. He also helped with a room change for another adult travelling with us. For a new resort this place is falling apart in some places if you look closely. [deleted] hace 2 a. Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? But despite arriving early we ended up eating our meals in the dark. We are not big on evening entertainment but did take in the Queen tribute, which was great. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. Also there was rarely popcorn there which did disappoint the kids. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. All Rights Reserved. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. I will absolutely share your comments with them. There were limited tubes. a FlowRider (see my Instagram video below or through this. Stars deserve to get pampered and that's what the STAR Class Bar is for! As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. It was windy most days especially on the beach. It was a really long shuttle 1.5 hours on way there. Own or manage this property? I hope they can find all the missing to give the families some closure. We stayed in a junior swim up suite with our 5 and 3 year old kids. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. 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