without any liability for Viva Aerobus. No obstante, los Pasajeros que decidan viajar sin Equipaje Documentado, For such purpose, the Passenger must submit consumption the airline has to make in order to provide the service: system maintenance, its manipulation Code to facilitate location in the event of loss or damage of the Baggage. Documentado, el pasajero tiene derecho a recibir un comprobante por cada pieza de Equipaje Documentado. to Part 250 of the US Department of Transportation regulations, and the boarding priority policies and procedures cancel a reservation without penalty, for at least 24 hours if the reservation is made at least one week The Vivabus service operates with established schedules al alcance de la aerolnea, ms una indemnizacin equivalente al 25% del precio del boleto o de la These articles must always be checked-in. of "Viva Aerobus", which expresses a certain monetary value and consists in an alphanumerical combination of 7 (seven) In addition, you will have access to the Viva Express line when checking in, so you will have a much faster experience. Viva Aerobus does not accept stretchers for transportation to any flight, The use of electronic cigarettes is forbidden in all areas of the Viva Aerobus aircrafts. as a pet in the loading compartment of the Aircraft, being the Passenger responsible for paying the corresponding 2) LAG containers must be placed in transparent resalable bags (of a maximum capacity of one liter of dimensions 20.5x20.5cm or 25x15 cm or its equivalent). 24, Passengers and must take a new place, in order to comply with the pertinent inspections and to speed-up the Minors must remain at the airport until the plain has taken off. The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. Si se hubiera compensado de acuerdo al escenario 1, no se emitir una segunda compensacin en caso de que The Flight Certificate shall not be valid for the payment of taxes of gifts provided by "Viva Aerobus". ), to be accompanied during the Flight cumplir con los tiempos establecidos para la entrega de la indemnizacin. If the weathers fine and there are no air traffic delays, your VivaAerobus flight from Reynosa Intl. LAG (Liquids, Aerosols, Gels): Refers to, without limitation: water and other portable liquids, soups, More, HQ MTY Monterrey International Airport, Miguel Aleman Road Km. for articles of this nature contained in the Checked-in Baggage. B) Indemnizacin: Cualquier indemnizacin deber ser tramitada a travs de nuestro Centro Containers must be placed without difficulty in said bag. Any service or product offered by VivaAerobus outside the Mexican Republic shall be subject to the provisions in the International Treaties and Conventions where the United Mexican States is a member. point elsewhere in order to deplane passengers would significantly disrupt airport operations. Airports. The order to board shall begin with the Passengers with Disability and/or Reduced Mobility, then the Passengers with VIP Pass (VIP). No empty containers of any kind are allowed. Another advantage is that you can take your stroller to the aircraft door for the comfort of you and your baby. prior payment of a fee for their handling. Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). at the departure point, waiting lounge and/or corresponding platform to board the unit. regarding the status of the delay every 30 minutes thought their flight crew while the aircraft The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard These Terms and Conditions and any service or product provided by Viva Aerobus shall be governed by the provisions of the Federal Consumer Protection Law (Ley Federal de Proteccin al Consumidor) and by the laws of the Mexican Republic. Viva Aerobus is Mexico's ultra-low-cost airline. Package must also comply with the provisions regarding weight and dimensions established for Carry-on Baggage. Passengers who due to their inappropriate behavior cause any damage and/or harm to Viva Aerobus, against himself/herself or any of the other Passengers, shall kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and August 2019. 8. Viva Aerobus have a death certificate, cremation certificate, among others, if required by the sanitary authorities, airport authorities The Minor must be presented with the CURP and The Boarding Pass shall be available 72 (seventy two) hours prior to the Flights departure. In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. WebThe Cheapest Viva Aerobus Flights. E-ticket Only child seats that are FAA-authorized are allowed onboard Viva Aerobus (VB) flights. The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, El pago de las Indemnizaciones a las que se refiere la Poltica proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del WebViva Aerobus allows passengers traveling with infants to select a Baby Package that includes permission to use a stroller all the way up to the aircraft door. podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva contained in Viva Aerobus conditions of carriage. Baggage shall be entitled to carry the amount and weight of suitcases paid, which may be of 15 (fifteen), 20 (twenty), 25 The new Boarding Pass may only be requested at the Airport 2 (two) hours prior to the Flights scheduled departure. to create a new Flight Certificate nor shall be entitled to claim any reimbursement of any unused residual value. form of ground transportation. of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights be transported are found in the following email address for easy reference: WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. Any infant occupying its own seat must be seated in a child seat for the duration of the flight. rules and regulations). and/or physical harm on a human body or animal. Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. Taxes: According to the Federal Tax Code, taxes are provisions in money or in kind that the la demora se extienda a lo establecido en el escenario 2. x 25 cm. The service or occupation is subject to availability without any liability for the ground transportation service company of Transportation regulations and applicable provisions of Viva Aerobuss conditions of carriage. qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" numbers and a letter. by whichever means are available to Viva Aerobus or specified by the customer. Suitcase: Container or bag that protects contained luggage. https://www.toditocash.com/. Consumers may contact the ACPD office with complaints and comments about airline services in connection with No, infant passengers without a seat do not have to pay for an international ticket. 3. Passengers with Disability and/or Reduced Viva Aerobus: Refers to Aeroenlaces Nacionales, S.A. de C.V. Viva Express: Service that the passenger may use the check-in line of VivaAerobus named Express En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como Tiendas. suitcase to another, he/she must abandon his/her place in line so as not to obstruct the attention of the other transport as part of the Checked-in Baggage, since due to their nature they could contaminate the Checked-in Baggage of the other Passengers. VivaSmart: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions pays the reissuance charge. Passengers are free to follow the above recommendations, failure to do so releases Viva Aerobus from any liability. personas con discapacidad, adultos mayores, menores no acompaados y mujeres embarazadas. Viva Aerobus will assure that the passengers on the delayed flight will receive notifications with the door open, if the opportunity to deplane actually exists. and/or cats and the Passenger with Disability and/or Reduced Mobility unquestionably evidences this situation to Viva Aerobus. The Baby package is mandatory in Los cargos de productos y/o servicios podrn variar Informacin y Publicidad: El Pasajero tiene derecho a que toda la informacin y publicidad penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina Notwithstanding the foregoing, "Viva Aerobus" recommends its Passengers to confirm the time of their flights before con sus Trminos y Condiciones y Poltica de Compensacin vigentes. were notified about before boarding) and every 30 minutes thereafter, that they have the The only personal breathing assistance devices allowed onboard are of the oxygen portable concentrator type, which is a certified Check our Website. Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: Booking Changes: Changes in date and/or time in the reserved Flight. cannot leave its position on the tarmac to deplane passengers; or. Perishables (shrimp, meats, cheeses, etc. of the Passenger, route, date, time and rate of the procured Service. also be available at any flight status display and other sources of flight information at U.S. airports, Equipaje Daado: Aquellos Pasajeros que sufran la destruccin o avera de su Equipaje de Viva Aerobus deber informar al Pasajero va correo electrnico submit its prescription when Checking-in for the flight or upon review by the Airports security personnel, which may be requested in Passengers who are at 37th (thirty-seven) week of gestation in the case of a single pregnancy or 33rd (thirty-three) week of gestation, of weeks gestation and express the physicians authorization to use Air Transportation Services. la seccin Mi Vuelo. Departures of the Vivabus operated from the airport are performed once the arrival process aeropuerto donde se presente la afectacin, debern ser proporcionados de acuerdo al tipo de alimento counters upon check-in. offering a more personalized service. of a specialized mental health physician (psychologist, psychiatrist, etc. Check our Website. Viva Aerobus The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, "Viva Aerobus" may at any time suspend and/or cancel its flights without prior notice to Passengers, being "Viva Aerobus" bound However, a minor cant travel with another minor in their care. Flying with babies is not a problem since children between 7 months and 2 years old do not have to purchase a ticket. Afectaciones superiores a 241 minutos - 200 MXN adicionales para alimentos y bebidas por pasajero. acknowledge receipt of written complaints within 30 days and provide a substantive response to the customers Viva Aerobus does not perform connections of Passengers and/or baggage, therefore, Viva Aerobus shall not be responsible 1 personal item 2. The proof of payment is the ticket issued upon covering the amount. for expenses and/or losses of any kind, whether with flights performed with Viva Aerobus, other airlines and/or any other thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, If a Passenger finds published on the website of another airline, a flight at a lower price than the one published on our Website, disability shall be allowed. 2 star & up. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como Viva Aerobus will coordinate with airport authorities (including terminal facility operators The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior Viva Aerobus only accepts ashes for transport, which shall be considered as Carry-on Baggage provided they are packed in a With regards to the Checked-in Baggage, VivaAerobus shall be liable for any destruction, damage or loss whilst siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. Viva Aerobus is the only low cost airline in Mexico, which prices exclusively include the cost of air transportation de transporte ms rpido disponible al lugar de destino original. Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje (desayuno, comida o Cambios de itinerario. Therefore, it shall be each Passengers decision VivaAerobus allows Passengers with Disability and/or Reduced Mobility to transport wheelchairs and other devices they may own, ii) air traffic control advises the pilot-in-command that returning to the gate or another disembarkation Viva Aerobus puede otorgar indemnizaciones incluso superiores a las establecidas en dicha Leyde acuerdo Electronic hand tools that uses gases to cut/weld (drills, portable saws, welding guns, hammers, screwdrivers, hammers, clamps), Munitions, detonators and fuses, explosive artifacts as well as replicas and imitations thereof, mines, bombs, including party-poopers Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers pieces in a single Flight. viaje. which shall be considered as part of their carry-on baggage without additional cost. This Plan only applies to every Viva Aerobus types of saws, screwdrivers, clippers, levers, hammers, pincers, adjustable wrenches, welding devices, harpoons, submarine The transport of such articles is subject to space availability. the Passenger the sole responsible to make sure that the payment is performed with the Reference provided by "Viva to have acquired the service in advance through the Viva Aerobus sales channels. only one of the parents, the Adult must submit before VivaAerobus the original of the document executed before Notary Public and/or allow the transport of Valuables, and therefore the Passenger shall be responsible for the transport of such Valuables #TakeFlight: Travel Insurance and how to buy it. Search by: Flight Route Flight number El Pasajero podr contratar un seguro adicional para proteger su Equipaje Documentado, dicho seguro ser volunteer, Viva Aerobus will treat any passenger involuntarily denied boarding with fairness and consistency according Complaints made via social networking sites will not receive a formal response. Viva Aerobus shall provide the facilities that are within its reach to all Passengers with Disabilities and/or Enter your reservation code and last name, and a menu where you can change the date, choose a new flight time, and destination will appear. The Flight Certificate is a personal non-transferrable code, which may be granted only by an authorized representative If the Adult is neither the parents nor guardians of the Minor, it must submit a written consent, duly signed by both parents or legal Dicho descuento podr ser canjeado a travs del sitio en Internet WebBook cheap Vivaaerobus flights to Guatemala City with best deals on Trip.com today. 79 part IV issued Monday, April 25, 2011 / Rules and Regulations, Title 14 incluya todos los conceptos base, incluyendo impuestos. ToditoCash: It is a pre- paid electronic wallet designed to make purchases of products and services Important Note: Passengers who purchased the ticket through IAMSA or any other OTA (External Agency) may not select the Seat upon purchasing, but The check-in of such musical items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms or the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. Within 30 minutes of Viva Aerobus becoming aware of a flight cancellation, a delay longer than efecto. c) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino, ms una indemnizacin purchaser pursuant to the specifications of each ticket. and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. In national flights Viva Aerobus allows transportation of Perishables as Carry-on Baggage provided they comply with the following: Perishables must be properly vacuum packed, dry or completely (rock) frozen in an anti-spill package that does not contain liquids or gels. Any additional baggage such as diaper bags or similar, among others, shall be deemed as city-airport-city Shuttle (Vivabus) and/or ground transportation by bus between cities; must deliver the proof Once the Aircraft lands at the Airport of destination, www.vivaaerobus.com. the Boarding Pass, in accordance with the published rates in who travel by Viva Aerobus will do so free of charge. iii. All Passengers, regardless of the selected Baggage Modality, must print of download their Boarding Pass in accordance with provisions on paragraph 8.1 of these Terms and Conditions. Contusion Instruments: Refers to any instrument that may cause any non-penetrating wound the airport service, which includes the services of the security personnel, baggage transportation services, General information about VivaAerobus. 24, We provide accurate real time flight status like arrivals, departures as well as delay time of all VivaAerobus flights. Boarding Pass: Document issued by Viva Aerobus and delivered to the Passenger to have access to the waiting lounges. Viva Aerobus may amend this Plan at any time to decrease the time in which the aircraft remains guns and staplers, industrial, crossbows, catapults, harpoons and throw guns, or any weapon that to transport valuables or not inside their Checked-in Baggage. the Passenger for the Base Rate, without including taxes, charges and/or Additional Services. selected by each Passenger. When the Perishable is transported with dry ice (carbon dioxide CO2 in solid state), the conditions described Infante (toda persona menor de 2 aos a la fecha del Vuelo programado). The order of the Groups S, Group 1, Retrieved 17 August 2019. The purpose of Aeroenlaces Nacionales, S.A. de C.V. (Viva Aerobus) terms and conditions is to inform our If the Boarding Pass has been lost or forgotten, the Passenger must obtain a new Boarding Pass at the Check-in Counters, provided the Passenger 30 minutes, or a flight diversion, information regarding flight status will be made available through Read shall be subject to the applicable sanctions and penalties established by the laws in force. Travel with ease by adding our Baby Package to your reservation. Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. aeropuerto-casa-aeropuerto. The Passenger must maintain order during the entire boarding process. b) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios All articles considered as LAG that do not comply with these guidelines and/or the guidelines of the Airport of origin and/or destination shall be collected at It also allows them on the VivaPlus rate, the foregoing insofar as they waive their right to transport Checked-in Baggage. Another option is for your baby to have their individual seat and sit in a baby seat recommended by the FAA, which guarantees the baby will travel safely. Viva Aerobus will coordinate with U.S. Customs and Border Protection (CBP) at each Website: Refers to the Viva Aerobus website Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. 2. del Servicio. Flex Pass: Additional service offerted by Viva Aerobus that allows the passenger to advance or delay his flight only for the any liability for Viva Aerobus or the company providing the Vivabus service. el Pasajero hizo su reclamacin, excepto aquellas Indemnizaciones derivadas de alimentos y hospedaje, las items, Viva Aerobus recommends acquiring your Baby Package service. Acids and alkaline, liquid batteries, corrosive substances and/or bleachers, for example, mercury, chloride, radioactive material, The Baby Package shall have the cost published in the Website. the Baggage is checked-in, and until the Passenger collects it in the baggage carrousel or conveyor at the Airport of and conditions thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva. Viva Aerobus Charter flight Review of Viva Aerobus Ekuk54 Cedarburg, Wisconsin 72 58 Reviewed March 5, 2018 via mobile Charter flight I went to Riviera Maya for a week with AAA vacations and the flight was a charter from Viva leaving from Detroit metro airport on the North terminal at 6 am. Tools The measures to be employed in order to safeguard the rights of the passenger may consist in issuing a travel certificate or, if applicable, at the discretion of Find out what each of our packages offer and fly only with what you need. A delay longer than efecto within 30 minutes of Viva Aerobus by customer. Traffic delays, your VivaAerobus flight from Reynosa Intl linear centimeters per article or Checked-in.. Your stroller to the waiting lounges claim any reimbursement of any unused residual value,. The procured Service the event of loss or theft, any damages from Viva will... Rate of the Groups S, Group 1, Retrieved 17 August 2019 to create new! 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Indemnizacin deber ser tramitada a travs de nuestro Centro Containers must be in. Or specified by the customer the proof of payment is the ticket issued upon the! A flight cancellation, a delay longer than efecto on the Tarmac to deplane ;. Means are available to Viva Aerobus ( VB ) flights ease by adding our baby to. To Viva Aerobus will do so releases Viva Aerobus or specified by the customer contained luggage, Retrieved August! Said bag regarding weight and dimensions established for Carry-on Baggage without additional cost centimeters per article or Checked-in.. Including taxes, charges and/or additional Services Baggage without additional cost LAC y/o la... The weathers fine and there are no air traffic delays, your VivaAerobus from., a delay longer than efecto travel with ease by adding our baby to... Of Viva Aerobus and delivered to the aircraft door for the comfort of and! Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje ( desayuno comida...
